Return Policy
Return Policy for Harmony Horse Horse Shop
We at Harmony Horse Hästbutik strive to offer high-quality products and a satisfactory customer experience. If for any reason you are not satisfied with your purchase, you are welcome to return the item according to the following return policy:
1. Refund and Return We offer a refund or exchange for unused and undamaged items within 30 days of the purchase date. To be eligible for a refund or exchange, the item must be in its original condition and packaging.
2. Return instructions To return an item, please contact our customer service at [contact details] to obtain instructions and a return authorization number (RA number). Please pack the item properly to avoid damage during transport.
3. Return shipping The customer is responsible for the return shipping if there are no faults with the product. We recommend using a trackable shipping service and purchasing insurance to ensure the item reaches us safely.
4. Refund and Processing Time After we receive and review the return, we will process the refund within 5 business days. The refund will be made using the same payment method used for the purchase.
5. Exceptions We cannot accept returns on used or damaged goods, or on goods that are not returned in their original condition and packaging. Personal hygiene products and special order items cannot be returned unless they are defective or damaged.
6. Contact us If you have any questions or need help with your return, please contact our customer service at [contact details].
By making a purchase at Harmony Horse Hästbutik, you approve and accept our return conditions. Thank you for shopping with us!